Refund policy

We offer a 100% Satisfaction Guarantee so we always aim to solve any issues you may have until you are satisfied.

Firstly we request you email any questions about sizing or performance to:

info@kiddicare.co.nz

 

Our returns policy is as follows:

 

CHANGE OF MIND AFTER ORDER

We require a 48 hour notice period (during business days) for any changes to your order. Unfortunately, once your order has been processed, we are unable to make changes or offer a refund.

 

INCORRECT SIZE DELIVERED, OUR ERROR

Please contact us and we will immediately rectify this by dispatching the correct size to you, at our cost.

 

INCORRECT SIZE DELIVERED, YOUR ERROR

We require a 48 hour notice period (during business days) for any changes to your order. Unfortunately, once your order has been processed and delivered, we are unable to offer a refund or replacement.